We aim to deliver your order as smoothly and efficiently as possible. Below you’ll find everything you need to know about our shipping process.

1. WHEN WILL MY ORDER SHIP?

In-stock Items

• Orders for in-stock items are shipped within 1–3 business days
• We ship Monday to Saturday
• Once your order has shipped, you will receive a confirmation email with tracking information

Pre-order Items

• Pre-order items will have an estimated shipping timeframe clearly stated on the product page
• Pre-order items are shipped once production is completed

To keep you informed and confident in your purchase, we provide regular updates for pre-order items via email and Instagram, including production progress and shipping timelines.

2. WHEN WILL I RECEIVE TRACKING?

• You will receive a shipping confirmation email with tracking information once your order has been dispatched
  
• Tracking details are typically sent within 3 business days after shipment
  
• If you have not received tracking information after this time, please contact us at contact@onikage.com and we’ll be happy to assist

3. INTERNATIONAL SHIPPING

• We offer worldwide shipping
• Shipping rates and estimated delivery times are calculated and displayed at checkout

Estimated delivery times (after dispatch):

• Japan: 3 business days
  
• United States: 5–10 business days
  
• Canada: 7–15 business days
  
• Europe: 7–12 business days

For shipping times to other regions, please contact us at contact@onikage.com for more information.

Please note that delivery times are estimates and may vary due to customs clearance, local courier delays, or peak periods

4. SHIPPING COSTS

• Free shipping on orders over $140USD
  
• Orders under $140 are charged a flat shipping rate of $9.99–$14.99 USD
  
• Final shipping costs are calculated and displayed at checkout

5. TAXES & DUTIES

• Taxes and duties are included for most countries
  
• In rare cases, additional charges may apply due to local customs policies
  
• Any applicable fees will be clearly shown at checkout or communicated by the courier
  
• Customs clearance times may vary and could affect delivery timelines

6. HOW DO I TRACK MY ORDER?

• Once your order has shipped, you will receive a confirmation email containing a tracking link
  
• You can use this link to check the real-time status of your shipment
  
• You can also track your order directly on our website by clicking here
  
• If you experience any issues accessing your tracking information, please contact us at contact@onikage.com

7. WHAT IF MY ORDER DOESN’T ARRIVE?

• If your tracking information shows that your order has been delivered but you have not received it, please contact us within 7 days
  
• We consider an order delivered once it has been marked as delivered by the courier
  
• Our team will assist you in investigating the issue with the courier

8. ADDRESS CHANGES & ORDER EDITS

• If you need to change your shipping address or modify your order (including item swaps), please contact us as soon as possible before your order has been shipped
  
• We are happy to assist with changes prior to shipment, subject to availability
  
• Once an order has been shipped, we are unable to make any changes, including address updates or item modifications

9. RETURNED TO SENDER

• If a parcel is returned to us due to an incorrect address or failed delivery attempts, we will issue a refund once the item has been received back
  
• Original shipping fees are non-refundable
  
• If you would like the order to be reshipped, a new order will need to be placed with the correct shipping details