Production Time: 5-10 business days
Shipping Time:

• United States: 1-2 weeks
• International: 1-3 weeks (varies by destination)

We provide free shipping on orders over $150. If your order is below $150, a $9.99 shipping fee applies.
You will receive a tracking number via email once your order has shipped.

Yes, you can modify or cancel your order within 24 hours after placing it. Please contact our support team with your order number.
Once the 24-hour window has passed, your order is locked for processing and can no longer be changed.

Yes! We offer global express shipping to over 100+ countries. If you are unable to select your country at checkout, please contact us at contact@onikage.com.

Once your order is shipped, we will send you a tracking number via email. You can use this to track your package.
If you haven’t received a tracking update within the estimated time, contact our support team.

For logistical reasons, items in the same order may arrive in separate packages, even if combined shipping is selected.

No, all our products are tax-free for customers. However, please refer to your country's tax regulations for any import duties.

We stand by the quality of our products. If you receive a defective or incorrect item, we will replace it at no cost.
Due to the made-to-order nature of our products, we typically do not accept returns or exchanges for reasons such as incorrect size selection or change of mind.

For more details, please check our Refund & Return Policy.

If you received the wrong item, please send us pictures as proof, including:

• The incorrect sneakers you received
• The shipping label

Once verified, we will arrange for a replacement or a refund.

If your item was damaged during shipping, please send us clear photos of:

• The damaged item
• The packaging and shipping label

We will process a replacement or refund as soon as possible.

If you provided the wrong shipping address, please contact us within 24 hours of placing your order.
After this period, we can no longer modify the address, and you may need to pay a reshipping fee if the package is returned to us.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other major payment options.

Yes! We use SSL encryption to securely process all payments. Your credit card details are never stored on our servers.

After receiving your order, you will get an email inviting you to leave a review. You can also submit reviews directly on our website.